Refund & Return Policy

Last updated: 29 Sep 2026

At Sleepie, your sleep satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. 100-Night Comfort Trial

We offer a 100-night comfort trial on all pillows. Here's how it works:

• Sleep on your new pillow for up to 100 nights from the date of delivery.
• If you're not satisfied with the comfort or support, contact us for a free replacement or full refund.
• You may request one comfort exchange per Order. The replacement will be dispatched once the return pickup is completed.
• The trial applies to the original purchaser only and is non-transferable.

2. Standard Returns (Within 7 Days)

Outside the comfort trial, you may return a product within 7 days of delivery if:

• The product is unused and in its original packaging with all tags intact.
• The product is defective, damaged in transit, or not as described on the product page.

3. How to Initiate a Return

1. Contact us at care@sleepie.in or via +918000000000 with your Order number and reason for return.
2. We will arrange a free pickup from your address (where courier service is available).
3. Pack the product securely in its original packaging. Please ensure the product is clean and dry.
4. Once we receive and inspect the returned product (within 3–5 business days of pickup), we will process your refund or replacement.

4. Refund Methods and Timelines

Payment Method	Refund Method	Timeline
UPI	Original UPI ID	5–7 business days
Credit / Debit Card	Original card	7–10 business days (bank-dependent)
Net Banking	Original bank account	7–10 business days

Refund timelines are estimates; actual processing depends on your bank or payment provider.

5. Exchanges

• We offer free size exchanges within 7 days of delivery, subject to availability.
• If the requested replacement size is out of stock, we will offer a full refund or store credit.
• Comfort exchanges (different firmness/type) are handled under the 100-night trial (Section 1).

6. Non-Returnable Items

The following are not eligible for return or exchange:

• Products used without hygienic packaging (e.g., pillow used without the inner protector).
• Products damaged by misuse, improper care, or unauthorised alterations.
• Gift cards or promotional bundles (unless the product itself is defective).
• Products purchased during clearance sales (clearly marked as "Final Sale").

7. Damaged or Defective Products

If your product arrives damaged or defective:

• Photograph the damage immediately and contact us within 48 hours of delivery.
• We will dispatch a replacement at no cost and arrange a free pickup of the damaged item.
• Do not discard the original packaging until the claim is resolved.

8. Cancellation

• Before dispatch: You may cancel your Order by contacting us. A full refund will be issued within 5–7 business days.
• After dispatch: Cancellation is no longer possible. You may reject the delivery or initiate a return once the product is received.

9. Warranty Claims

For manufacturing defects discovered after the return window, our 3-year manufacturer's warranty covers premature foam collapse and stitching failures under normal use. Contact us with your Order number and photographic evidence.

10. Contact

To initiate a return, exchange or refund:

Email: care@sleepie.in
Phone: +918000000000
Hours: Mon–Sat, 10 AM – 6 PM IST