Shipping & Delivery Policy
Last updated: 29 Sep 2026
1. Coverage
We deliver to addresses across India, including all major cities, towns and most rural pin codes serviced by our logistics partners.
2. Shipping Charges
Shipping is free on Orders above ₹799. For Orders below this threshold, a flat shipping fee applies based on your delivery zone:
| Zone | Delivery | Shipping Fee | Free Above |
|---|---|---|---|
| Zone A | 2–4 business days | Free | ₹799 |
| Zone B | 3–6 business days | ₹49 | ₹999 |
| Zone C | 5–8 business days | ₹79 | ₹1,499 |
To check shipping availability and cost for your specific pincode, use the "Check Delivery" tool on any product page or at checkout.
3. Delivery Timelines
- Metro cities: 2–4 business days after dispatch.
- Tier 2–3 cities: 3–6 business days after dispatch.
- Remote / rural areas: 5–10 business days after dispatch.
Timelines begin from the date of dispatch (not the date of Order placement). Dispatch typically occurs within 1–2 business days of Order confirmation. Orders placed before 12 PM IST on business days are usually dispatched the same day.
4. Order Tracking
Once your Order is dispatched, you will receive:
- Email with your tracking number and courier partner details.
- SMS / WhatsApp notification with a tracking link.
- You can also track your Order from your Account → My Orders page.
5. Shipping Partners
We work with ShadowFox and other leading logistics partners to ensure reliable, trackable delivery across India. We select the best courier for your pincode based on delivery speed and reliability.
6. Delivery Instructions
- Please ensure someone is available at the delivery address to receive the package.
- If you have specific delivery instructions (e.g., gate code, landmark), add them in the Order Notes at checkout.
- Missed deliveries will be reattempted by the courier partner (typically 2–3 attempts).
7. Undeliverable Packages
If a package is returned to us as undeliverable (wrong address, unresponsive recipient, refused delivery):
- We will contact you to arrange redelivery. Standard shipping charges apply for redelivery.
- If we cannot reach you within 7 days, the Order will be cancelled and a refund issued (minus original shipping charges, if any).
8. Partial Shipments
If your Order contains multiple products and one or more items are temporarily out of stock, we may ship available items first. You will not be charged additional shipping for partial shipments.
9. Contact
Shipping queries or delivery issues? Reach us at:
Email: care@sleepie.in
Phone: +918000000000
Hours: Mon–Sat, 10 AM – 6 PM IST